Privacy Policy
Last updated: 1 June 2023
Monster XL Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.
Collection of Your Information
We may collect information about you in a variety of ways. The information we collect via the website may include:
Personal Data
When you order products from our site, we collect personally identifiable information, such as your:
- First and last name
- Email address
- Postal address
- Phone number
- Payment information (processed securely through our payment processors)
Your personal information is collected when you register on our site, place an order, subscribe to a newsletter, or enter information on our site.
Derivative Data
Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website.
Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiry date) that we may collect when you purchase from our website. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processors, PayPal, Klarna, and other payment processors, and you are encouraged to review their privacy policies and contact them directly for responses to your questions.
Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the website to:
- Process orders and send confirmation
- Create and manage your account
- Email you regarding your account or order
- Fulfil and manage purchases, orders, payments, and other transactions related to the website
- Send you product and service updates
- Respond to customer service inquiries
- Administer promotions, surveys, and contests
- Request feedback and contact you about your use of the website
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes.
Interactions with Other Users
If you interact with other users of the website, those users may see your name, profile photo, and descriptions of your activity.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Policy for Children
We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us at privacy@monsterxl.co.uk.
Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
Options Regarding Your Information
You may at any time review or change the information in your account or terminate your account by contacting us at privacy@monsterxl.co.uk.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Monster XL Ltd
privacy@monsterxl.co.uk